Islamabad, Pakistan • PKR 75,000/month + Bonuses
Are you looking for customer support executive jobs in Islamabad with competitive salary and career growth? Code Ninety, a CMMI Level 5 certified software house, is hiring a professional Customer Support Executive to join our customer service team. This full-time customer service executive position offers PKR 75,000 monthly salary plus performance bonuses and is perfect for professionals seeking call center executive jobs in Islamabad with a supportive work environment. As the primary point of contact for our enterprise software clients, you'll handle customer inquiries using Zendesk ticketing system, manage inbound calls through cloud-based call center software, resolve technical issues via live chat platforms like Intercom, and maintain 95% SLA targets for first-call resolution. Our modern Faisal Town office provides a professional atmosphere where customer support executive candidates can build long-term careers in the technology sector. We're seeking candidates with excellent communication skills in English and Urdu, proficiency in CRM systems like Freshdesk and Salesforce, and experience in contact center executive jobs. This role is ideal for professionals looking for sales female positions or bpo customer support executive opportunities with stable employment, comprehensive benefits, and clear career progression paths. Join our team of 150+ professionals and represent Code Ninety's commitment to world-class customer service for Fortune 500 clients across the US, GCC, and Pakistan.
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Joining Code Ninety as Customer Support Executive means becoming part of Islamabad's leading software house with CMMI Level 5 and SOC 2 Type II certifications. This customer support executive position offers hands-on experience with enterprise-grade customer service platforms including Zendesk, Freshdesk, Salesforce Service Cloud, and cloud-based call center software like Five9 and Genesys. You'll work alongside senior customer service professionals who will mentor you in advanced support techniques, SLA management, escalation handling, and client relationship building. Our Islamabad office provides a modern, professional environment where customer support executive professionals thrive and build meaningful careers serving Fortune 500 clients from the US, GCC, and local Pakistani enterprises. You'll gain exposure to enterprise-level customer service operations, handle technical support tickets for complex software products, interact with C-level executives and end-users, and develop skills in problem-solving, conflict resolution, and professional communication. This role serves as an excellent foundation for career advancement into Team Lead, Customer Success Manager, or Account Management positions within our growing organization in Rawalpindi and Islamabad.
PKR 75,000 - 75,000
Full-time Permanent Position
Islamabad, Pakistan
As Customer Support Executive at Code Ninety's Islamabad office, you'll lead customer service and technical support initiatives:
As Customer Support Executive at Code Ninety, you'll utilize advanced customer service and technical support skills:
Manage customer support tickets with automated workflows, set up ticket routing rules, create macros for common responses, track SLA compliance with real-time dashboards, generate performance reports, and integrate with other tools for seamless customer support executive operations.
Maintain customer databases with detailed interaction histories, categorize contacts by product usage, set up automated email campaigns for follow-ups, track customer satisfaction scores, manage escalations, and collaborate with sales teams for upselling opportunities in customer service executive workflows.
Handle inbound and outbound calls using Five9 or Genesys platforms, manage call queues and routing, record calls for quality assurance, monitor real-time call metrics (AHT, ASA), use predictive dialers for outbound campaigns, and ensure professional call handling for call center executive jobs performance.
Provide instant customer support through real-time messaging, use canned responses for efficiency, handle multiple simultaneous chats, track chat-to-ticket conversion rates, integrate chat with CRM systems, and maintain high CSAT scores for contact center executive jobs quality metrics.
Manage enterprise customer support cases with comprehensive case management tools, automate case assignment and escalation workflows, create custom reports and dashboards, track customer health scores, integrate with email and phone systems, and ensure data accuracy for sales female collaboration.
Diagnose software issues using remote desktop tools like TeamViewer and AnyDesk, replicate bugs in test environments, guide customers through technical solutions with clear instructions, document issues for engineering teams, create knowledge base articles, and provide Tier 1/2 support for bpo customer support executive responsibilities.
Demonstrate excellent English and Urdu verbal and written communication skills for customer interactions, draft professional emails with proper business etiquette, handle difficult conversations with empathy and patience, de-escalate angry customers, and represent Code Ninety's brand with professionalism in Islamabad and Rawalpindi.
Generate daily and weekly performance reports using CRM analytics tools, track key metrics (CSAT, NPS, FCR, AHT), analyze ticket trends to identify recurring issues, create data visualizations with Excel and Google Sheets, present findings to management, and implement data-driven improvements for customer support executive team efficiency.
We're looking for experienced professionals in Customer Service and Support:
We encourage you to apply even if you don't meet all preferred qualifications. We value expertise in Customer Service and Support and a proven track record of delivering exceptional customer experiences!
Code Ninety provides comprehensive compensation and benefits for customer support executive and call center executive jobs at our modern Islamabad office:
Earn PKR 75,000 monthly salary with performance-based bonuses tied to CSAT scores, ticket resolution rates, and SLA compliance. Quarterly bonuses of up to PKR 20,000 for exceeding targets. Additional incentives for perfect attendance, customer commendations, and process improvement suggestions. Annual salary increases of 10-15% based on performance evaluations. This customer service executive package includes shift allowances for evening/night shifts and overtime pay for extended hours during peak seasons.
Comprehensive health insurance coverage for you and your immediate family members including hospitalization, outpatient care, dental, and vision benefits. Employer-matched provident fund contributions for long-term financial security. Life insurance coverage and accidental death benefits. Medical reimbursement for prescriptions and preventive care. This contact center executive jobs benefit package ensures your well-being and financial stability with additional wellness programs and annual health checkups.
Clear career progression path from Customer Support Executive to Senior Support Executive (12-18 months), Team Lead (24-30 months), Customer Success Manager (36-48 months), or Account Manager roles. Access to professional development programs including Zendesk certifications, Salesforce Service Cloud training, and customer service excellence workshops. Annual training budget for courses and certifications. Mentorship from senior customer service professionals. This call center executive jobs opportunity provides exposure to enterprise clients and advanced support technologies for long-term career growth in Islamabad.
Enjoy 20 days of paid annual leave plus 15 public holidays. Additional casual leave and sick leave allowances. Flexible leave policy for personal emergencies and family commitments. Shift swapping options for better work-life balance.
Monthly performance bonuses based on CSAT scores (target: 4.5+), first-call resolution rates (target: 95%), and SLA compliance. Quarterly team incentives for achieving collective targets. Annual Eid bonuses and year-end performance rewards for exceptional customer service contributions.
Annual training budget of PKR 60,000 for professional courses, certifications, and skill development programs. Reimbursement for Zendesk, Salesforce, and HDI certifications. Access to LinkedIn Learning, Udemy Business, and customer service training platforms for continuous learning and career advancement in bpo customer support executive roles.
Work in a state-of-the-art office in Faisal Town, Islamabad with air-conditioned workspace, ergonomic furniture, noise-canceling headsets, dual monitors, and modern call center infrastructure. Free lunch, tea/coffee, and snacks. Prayer room, rest area, and dedicated parking space for customer support executive team members.
Regular team building activities, quarterly company dinners, annual trips, and cultural celebrations. Monthly 'Customer Service Champion' awards with cash prizes. Employee recognition programs for outstanding performance. Sports activities and wellness programs for customer service executive professionals.
Company-provided transportation for evening and night shifts. Shift allowances of PKR 5,000-10,000 per month for non-standard hours. Fuel reimbursement for personal vehicle use. Convenient office location near metro bus station for easy commute from all Islamabad sectors and Rawalpindi for sales female team members.
Code Ninety is located in the heart of Islamabad's business district, easily accessible from all parts of the city:
Code Ninety
Unit 106,107,108 First Floor, ARK Business Center, Block C, Faisal Town F-18, Islamabad
Common questions about the Customer Support Executive position at Code Ninety:
Customer service executive jobs at Code Ninety offer PKR 75,000 monthly salary plus performance bonuses, comprehensive health insurance, and career growth opportunities. We provide professional customer service roles with exposure to Fortune 500 clients, advanced CRM training in Zendesk and Salesforce, and clear progression paths to Team Lead and Customer Success Manager positions. Our Islamabad office offers a supportive work environment with modern call center infrastructure and ongoing professional development programs.
Yes, sales female professionals are welcome to apply for our customer support executive roles. While this is primarily a customer service position, high-performing support executives have opportunities to transition into sales roles, account management, or customer success positions. We value diverse perspectives and provide equal career advancement opportunities for all team members. Our collaborative environment encourages cross-functional learning between support and sales teams for upselling and customer retention initiatives.
Call center executive jobs at Code Ninety include inbound customer support, technical troubleshooting, and client relationship management using cloud-based call center software like Five9 and Genesys. You'll handle 50+ daily calls from US, GCC, and Pakistani clients, maintain 95% SLA targets, and use professional CRM systems. We provide comprehensive training on call handling techniques, quality assurance processes, and performance metrics (CSAT, NPS, FCR, AHT) for career success in Islamabad.
Contact center executive jobs at Code Ninety involve managing multi-channel customer support through phone, email, and live chat using platforms like Intercom and Drift. Responsibilities include ticket management in Zendesk, technical troubleshooting with remote desktop tools, SLA compliance monitoring, customer feedback collection, and performance reporting. You'll work with enterprise software clients, handle escalations professionally, and collaborate with product teams to improve customer experience across all communication channels.
Call center executive positions at Code Ninety offer PKR 75,000 monthly base salary plus performance bonuses of up to PKR 20,000 quarterly based on CSAT scores, ticket resolution rates, and SLA compliance. Additional benefits include shift allowances (PKR 5,000-10,000/month for evening/night shifts), annual increments of 10-15%, health insurance, provident fund, and professional development budgets. Total compensation package can reach PKR 90,000-95,000 monthly with bonuses and allowances for high performers.
BPO customer support executive roles require advanced proficiency in CRM systems (Zendesk, Freshdesk, Salesforce), excellent English and Urdu communication skills, technical troubleshooting abilities, and multi-tasking capabilities. You should have experience with ticketing systems, call center software, live chat platforms, and performance metrics tracking. Strong problem-solving skills, empathy for customer issues, ability to work flexible shifts, and 12 months experience in customer service or call center environments are essential for success.
Customer support executive jobs at Code Ninety operate on flexible shift timings to support international clients across US and GCC time zones. Shifts include morning (9 AM - 6 PM), evening (2 PM - 11 PM), and night (11 PM - 8 AM) rotations. We provide shift allowances, company transportation for evening/night shifts, and shift swapping options for work-life balance. Most positions start with day shifts and transition to rotational schedules based on client needs and team requirements in Islamabad.
Customer support executive training includes comprehensive onboarding on Zendesk ticketing system, Freshdesk CRM, Salesforce Service Cloud, and call center software. We provide product training for enterprise software solutions, customer service best practices workshops, communication skills development, and technical troubleshooting sessions. Ongoing training includes Zendesk certifications, Salesforce Service Cloud training, HDI customer service courses, and soft skills development. Annual training budget of PKR 60,000 supports continuous professional development.
Customer support executives at Code Ninety can advance to Senior Support Executive (12-18 months with PKR 95K salary), Team Lead (24-30 months with PKR 120K), Customer Success Manager (36-48 months with PKR 150K), or Account Manager positions. We provide mentorship programs, leadership development training, and internal promotion opportunities. Many of our customer success managers and account executives started as support executives and grew through our structured career development programs in Islamabad and Rawalpindi.
To apply for customer support executive positions, submit your CV and cover letter to sales@codeninety.com with "Customer Support Executive Application" in the subject line. Include your educational certificates, experience letters, and CNIC copy. Our HR team reviews applications within 3-5 business days and contacts shortlisted candidates for interviews. The selection process includes phone screening, in-person interview with Customer Service Manager, skills assessment in CRM systems, and communication evaluation. Qualified candidates receive offer letters within one week.
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